Frequently Asked Questions

General

Creating a Project

Backing a Project

Account

About Yagruma

General

  • Notice

    The US Department of the Treasury's guidelines related to Cuba issued by Office of Foreign Assets Control (OFAC) obliges us to request a special licence to support Cuban artists and creators that reside in the island.

    We're currently in the process of applying for such license, but continue to accept project proposals from Cuban artists in the island. Projects will be published when the license is granted.

    Cuban creators that have taken residence outside the island are welcome to participated in Yagruma because they are covered by the OFAC general license.

    We've already taking steps to use alternative payment processors in the mean time.

    Hang in there, we'll extend coverage to artists living in Cuba as soon as we can.

    Go back to Top ↑

  • What is Yagruma?

    Yagruma is a crowd-funding platform to fund projects by independent Cuban artists

    Go back to Top ↑

  • What is crowdfunding?

    Crowdfunding is mechanism to finance projects, causes, etc through micro donations. Unlike investing, backers don't obtain ownership rights for their contributions. In return, backers obtain rewards such as receiving a copy of the artwork produced, public recognition, etc. See wikipedia's definition of crowd-funding.

    Go back to Top ↑

  • Why all-or-nothing funding?

    Yagruma projects must be fully funded before deadline expires or backers get their money back.

    All or nothing financing guaranties that:

    • Creators won't feel obliged to carry out a project with insufficient funds
    • Creators don't have to promise rewards that will be difficult if not imposible to deliver
    • Assures that backer's contribution are placed only in viable projects, capable of generating sufficient interest

    Go back to Top ↑

  • Does Yagruma retain ownership or intellectual property of projects?

    Yagruma doesn't get any intellectual property rights over the proyects. Creators keep all intellectual property rights for their projects.

    Go back to Top ↑

  • How much does it cost?

    Creators pay 5% of the total amount raised only if the project fully funded. Creators don't pay a fee if a project doesn't reach the goal amount.

    Go back to Top ↑

  • Why isn't Yagruma completely free?

    Yagruma is a non-profit organization, registered as an "Asociación" in Barcelona, Spain. Like any company or organization, we do sustain significant operational costs such as web site development, hosting, accounting, etc. However, with the 5% fee that creators pay only if a project gets funded, we aim to cover minimal expenses such as credit card processing fees charged by Paypal, wire transfers to Cuba, etc.

    Go back to Top ↑

  • Why should I choose my Internet connection speed?

    Yagruma offers a version of the site tailored to Cuba or other places with slow Internet connections, i.e modem dialup connections. This version compresses all images (up to 70% in some cases) for a small sacrifice in image quality, in order to significantly improve page load time. If you access Yagruma from Cuba, you should appropriately set your connection speed to low.

    Go back to Top ↑

  • How to contact Yagruma

    For help, general inquiries send us email to help@yagruma.org. For press related questions, write to us at press@yagruma.org

    Go back to Top ↑

Creating a Project

  • Why do I need to submit a project proposal?

    Before submitting your project, we request that you submit a Proposal briefly describing what you'd like to accomplish, which rewards you might offer and provide some information about yourself. The proposal is a great way to familiarize yourself with Yagruma, prior to embarking on creating the actual project, decide how much money you'd like to raise, etc. Ready to Submit your proposal? We'll review your proposal in less than 48 hours.

    Go back to Top ↑

  • If my project reaches its funding goal, how do I receive the funds?

    A few days after funding period ends, you'll receive the total amount raised (in euros) minus 5% via bank transfer. The funds originate from the 'Asociacion Yagruma' bank account in Barcelona, Spain.

    Go back to Top ↑

  • Do I need a bank account in Cuba to receive the funds?

    Not strictly, bank transfers originated from Spain can be delivered to you (in euros) if you provide to us with your Name and ID number. Alternatively, you could provide a bank account number. Note that Yagruma only delivers the funds to Cuba and via bank transfer.

    Note: We're temporarily limited to support artist living in Cuba

    Go back to Top ↑

  • Do I need to live in Cuba to receive the funds?

    No, you could live abroad and raise the funds to carry out a project in Cuba.

    Go back to Top ↑

  • What's the project deadline? Can I change it once the project starts?

    The project deadline is the time in which a project can be funded, and it's limited to a maximum of 50 days. The optimal deadline is 30 days. Once your project starts, you can't change the deadline

    Go back to Top ↑

  • What's the project goal? Can I change it once the project starts?

    The project goal is the minimum amount of money you'll need to carry out your project and deliver the rewards you'll commit to deliver. The actual amount of funds raised could exceed your goal

    Go back to Top ↑

  • Can I modify my project after launch?

    Technically, everything in your project can be modified after it starts except the deadline, goal amount, and the rewards. However, we don't advise that you do so. Instead, you should use the Project Blog to communicate progress, changes, experiences during the funding period.

    Go back to Top ↑

  • Can I cancel my project after launch?

    Yes, if you change your mind, you can cancel your project. All backers will receive a refund.

    Go back to Top ↑

  • Can I resubmit a project if goal isn't reached?

    Yes, if your project isn't fully funded, you can resubmit it again. Perhaps you'd change the goal amount, promote it more effectively second time around, etc.

    Go back to Top ↑

Backing a Project

  • How do I contribute to a project?

    You'll need a credit card or a Paypal account to contribute to a project. You can contribute from anywhere in the world.

    Go back to Top ↑

  • Does Yagruma store my credit card information?

    No, Yagruma doesn't store your credit card information or Paypal account details.

    Go back to Top ↑

  • Can I cancel my contribution?

    Yes, you can cancel your contribution any time before the project dealine is reached.

    Go back to Top ↑

  • When is my credit card charged?

    You credit card is charged the moment to make the contribution. However, if a project doesn't reach its funding goal, you will receive a full refund.

    Go back to Top ↑

  • Will my contribution amount be visible in the site?

    No, only creators see the amount you've contributed to the project.

    Go back to Top ↑

  • Can I make an anonymous contribution?

    Yes, you can contribute anonymously. Your email will be visible to creators at the end of the funding period only if the project is fully funded.

    Go back to Top ↑

  • Do I get notified if a project I'm backing succeeds?

    Yes, you'll receive an email when funding period ends regardless of whether funding succeeds or not.

    Go back to Top ↑

  • Can I contribute cash to a project?

    Nope, we only support payments via Paypal to ensure accountability and traceability.

    Go back to Top ↑

Account

  • How do I recover a forgotten password?

    In the login dialog box, there is a link to recover your password. You must supply the email used during registration. You can avoid having to remember passwords if you log in with your Facebook account.

    Go back to Top ↑

  • How do I change my profile description, picture, display name, etc?

    After logging in to Yagruma, you can go to your profile page by following a link with your name at the top right corner of any page. Click on the 'Edit Profile' button in your profile page and follow instructions to modify your profile information.

    Go back to Top ↑

  • Can I change the email address associated with my account?

    Currently you can't change the email associated with your Yagruma account. However, you can ignore or delete the old Yagruma account and register to Yagruma with a different email address.

    Go back to Top ↑

  • Can I disconnect my Facebook account from Yagruma?

    Yes, log in to Facebook and eliminate Yagruma from the list of applications that you have granted permissions. If you change your mind later on, you can login to Yagruma with Facebook and grant access again.

    Go back to Top ↑

  • Does Yagruma write any information to my wall in Facebook?

    No, if you login with Facebook, we don't request permission to write to your Facebook wall. You must proactively and explicitly share information about Yagruma with your Facebook friends, it will never happen behind the scene.

    Go back to Top ↑

  • How do I delete my account?

    Currently, you have to contact us to request account deletion. We'll do it promptly, but note that the deletion can not be reversed. We're working to improve the account deletion mechanism.

    Go back to Top ↑

About Yagruma